Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for adults aged 18 or older (or the legal drinking age in your jurisdiction). By using this site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, images, logos, and product descriptions, is the property of SAINT JAMES Shop or its licensors and is protected by intellectual property laws. Unauthorised use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take great care to accurately describe our premium spirits collection. However, slight variations in colour, packaging, or alcohol content may occur. Product images are for illustrative purposes only.

2.2 Availability and Restrictions

Due to customs regulations, we cannot currently ship to certain Asian countries and remote regions. We reserve the right to limit quantities and refuse service at our discretion.

3. Ordering and Payment

3.1 Order Process

All orders are subject to availability and our acceptance. We process orders within 1-2 business days (excluding weekends and public holidays).

3.2 Pricing

Prices are in GBP and include VAT where applicable. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at the time of order. You confirm that the payment method used is yours or you have authorisation to use it.

3.4 Order Confirmation

You will receive an order confirmation email. This constitutes our acceptance of your order and forms a contract between us.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (GBP 12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping (Orders over GBP 50): Delivered via EMS within 15-25 business days after dispatch

4.2 Delivery Responsibilities

Once shipped, you will receive tracking information. Delivery times are estimates only. You are responsible for:

• Providing accurate delivery information
• Being available to accept delivery (signature may be required)
• Checking local laws regarding alcohol importation
• Paying any applicable customs duties or taxes

4.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, please contact us at [email protected]. We will assist in tracking your package.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unopened products in original condition with seals intact. To initiate a return:

1. Email [email protected] within 15 days
2. Include your order number and reason for return
3. Await return authorization (within 2 business days)
4. Ship to: 73 Houghton St, Liverpool, GB L1Q 1VG using a tracked method

5.2 Non-Returnable Items

For safety and legal compliance, we cannot accept returns of:

• Opened bottles
• Products with broken seals
• Items showing signs of tampering

5.3 Refund Process

Refunds are processed within 5 business days after we receive and inspect your return. The refund will be credited to your original payment method. Original shipping fees are non-refundable unless the return is due to our error.

5.4 Damaged or Incorrect Items

If you receive damaged or incorrect products, contact us immediately with photos. We will arrange replacement or refund at no additional cost.

6. Customer Responsibilities

6.1 Legal Compliance

You agree to:

• Comply with all local laws regarding alcohol purchase and consumption
• Not resell our products without authorisation
• Use products responsibly and legally

6.2 Account Security

If you create an account, you are responsible for maintaining confidentiality of your login details and all activities under your account.

7. Limitation of Liability

SAINT JAMES Shop shall not be liable for:

• Delays or failures in delivery beyond our control (e.g., customs delays, natural events)
• Incorrect use or storage of products after delivery
• Minor variations in product appearance or packaging
• Indirect or consequential losses

Our total liability shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal data.

9. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

10. Governing Law

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

For questions about these Terms or our services:

SAINT JAMES Shop
73 Houghton St, Liverpool, GB L1Q 1VG
Email: [email protected]