At SAINT JAMES Shop, we take pride in offering our discerning clientele a curated selection of premium spirits, delivered with the utmost care and attention. Should you need to return or exchange an item, we strive to make the process as refined as our collection of brandies, liqueurs, rums, vodkas, and whiskies.

Our Returns Policy

We accept returns within 15 days of delivery for most products, provided they are unopened, in their original packaging, and in perfect condition. Due to the nature of our products and alcohol regulations, we cannot accept returns of:

  • Opened bottles of spirits
  • Products with broken seals
  • Items that show signs of tampering

Important Notice

For safety and legal compliance, all returned alcohol products must have their original seals intact. We reserve the right to refuse returns that don’t meet these standards or show evidence of improper storage.

Return Process

  1. Initiate Your Return: Email our specialists at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Await Authorization: Our Liverpool-based team will review your request within 2 business days and provide return instructions if approved.
  3. Package Securely: Repack the item(s) in their original packaging with all protective materials.
  4. Ship Your Return: Send the package to our address at 73 Houghton St, Liverpool, GB L1Q 1VG using a tracked shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.
  5. Inspection & Processing: Upon receipt, we’ll inspect the returned items within 3-5 business days.

Refund Timeline & Methods

Once your return is approved:

  • Refunds are processed within 5 business days after we receive and inspect your return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 7-10 business days for the refund to appear on your statement, depending on your financial institution

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Specify your desired replacement item in your return request
  3. Once we receive your return, we’ll ship the replacement item
  4. Any price differences will be charged or refunded accordingly

Standard shipping rates apply for exchanged items unless the original shipment was incorrect or damaged.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear SAINT JAMES Shop Team,

I would like to request a return for my recent order (#[Your Order Number]) placed on [Order Date].

Item(s) to Return:
[Product Name]
[Quantity]
[Reason for Return]

I understand that all items must be unopened with original seals intact, and I confirm this is the case for my return.

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected] with photos of the damaged/incorrect item
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item using a prepaid shipping label

International Returns

For clients outside the UK:

  • You are responsible for return shipping costs and any applicable customs duties
  • We recommend using a tracked shipping service with insurance
  • Original shipping fees are non-refundable
  • Refunds will be processed in GBP; exchange rates may affect the final amount

For any questions about our returns policy, please contact our specialists at [email protected] or +44

+000 000 000
. We’re committed to ensuring your experience with SAINT JAMES Shop reflects the excellence of our spirits collection.