Your queries about our premium spirits collection and boutique service, answered with the same care we apply to curating our selection.
About SAINT JAMES Shop
Who is the typical SAINT JAMES Shop customer?
Our clientele are discerning spirits enthusiasts who appreciate:
– Rare and premium quality whiskies, rums, vodkas, liqueurs, and brandies
– The assurance of temperature-controlled global delivery
– Boutique-level attention to packaging and presentation
– Convenient access to international spirits with Liverpool expertise
– Rare and premium quality whiskies, rums, vodkas, liqueurs, and brandies
– The assurance of temperature-controlled global delivery
– Boutique-level attention to packaging and presentation
– Convenient access to international spirits with Liverpool expertise
What makes SAINT JAMES spirits special?
We specialise in:
– Carefully curated limited editions and aged expressions
– Artisanal products with distinctive character
– Gift-ready presentations for special occasions
– Climate-appropriate packaging for international shipping
– Carefully curated limited editions and aged expressions
– Artisanal products with distinctive character
– Gift-ready presentations for special occasions
– Climate-appropriate packaging for international shipping
Product Information
How are your spirits stored before shipping?
Every bottle is kept in our temperature-controlled Liverpool boutique until dispatch, with final inspection by our spirits specialists to guarantee perfect condition.
Do you offer tasting notes or pairing suggestions?
Absolutely. While our website focuses on delivery excellence, our specialists at [email protected] can provide detailed tasting profiles and serving recommendations for any product in our collection.
Ordering & Payment
What payment methods do you accept?
We accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are processed securely through our boutique’s payment system.
– Visa
– MasterCard
– JCB
– PayPal
All transactions are processed securely through our boutique’s payment system.
Is my payment information secure?
Your security is paramount. We use industry-standard encryption for all transactions, and never store full payment details after processing.
Delivery Information
What are my delivery options?
Standard Express (£12.95): 10-15 business days via DHL/FedEx with real-time tracking and temperature control.
Complimentary Premium (orders over £50): 15-25 business days via EMS with signature requirement and protective packaging.
Complimentary Premium (orders over £50): 15-25 business days via EMS with signature requirement and protective packaging.
Why don’t you ship to some Asian and remote regions?
Local alcohol import regulations and our commitment to temperature-controlled delivery limit some destinations. We’re continually expanding our shipping network while maintaining quality standards.
How will I know when my order ships?
You’ll receive tracking information via email once your spirits leave our Liverpool boutique, with updates at each stage of their refined journey to your doorstep.
Returns & Exchanges
What is your returns policy?
We accept returns within 15 days of delivery for unopened products in original condition. Please contact our customer service to arrange collection from your original shipping address.
What if my bottle arrives damaged?
While our premium packaging is designed to prevent damage, in the rare case of breakage, please contact us immediately at [email protected] with photos of the packaging and bottle for prompt resolution.
Customer Service
How can I contact your Liverpool boutique?
For personal assistance with rare spirit selections or special delivery requests:
Email: [email protected]
Postal: 73 Houghton St, Liverpool, GB L1Q 1VG
Our specialists typically respond within one business day.
Email: [email protected]
Postal: 73 Houghton St, Liverpool, GB L1Q 1VG
Our specialists typically respond within one business day.
Do you offer corporate gifting or bulk orders?
Indeed. Our Liverpool team can arrange custom presentations and volume shipments for special events. Contact us to discuss bespoke solutions that match your requirements.
Cheers to exceptional spirits and seamless delivery,
The SAINT JAMES Shop Team